Legal
Refund policy
Cancellation, refunds and help with payments.
Updated
Cancel anytime
Cancel in billing settings before your next monthly renewal. Your paid access lasts until the current period ends. Deleting your account ends access immediately and does not itself request a refund.
When we refund
Payments are non-refundable except where required by law or the payment provider’s terms, or where we approve an exception. Unused days, unused allowances and not finding a home do not by themselves qualify. We assess discretionary requests at our sole discretion and may approve or decline them, including for abuse. A voluntary refund is not an admission of liability and does not waive our rights or promise future refunds. Rights for incorrect charges or faulty or misdescribed services still apply.
Your 14-day withdrawal right
EU/EEA consumers generally have 14 days from entering the subscription contract to withdraw without a reason. Using Hesra alone does not waive this right. Before the deadline, use withdrawal in billing settings or email us your account email, purchase date and a clear request to withdraw. You may also use the withdrawal form. Any reimbursement due is made within 14 days of your notice, normally to the original payment method. We deduct for service already supplied only where legally permitted following your express request to start early. Other mandatory local rights also apply.
Request help or a refund
Contact us below with your account email, receipt reference and a brief description. If Paddle is on your receipt, you can also request help at paddle.net; its Buyer Terms and Refund Policy apply. Refunds may end the corresponding paid access.