Terms of service

Using Hesra

Hesra is operated by Hesra, whose contact details are below. By creating an account or buying a plan, you agree to these terms. You must be 18 or older, keep your account secure and provide accurate information. Our privacy policy explains how we use your data.

Your search and applications

Hesra finds rental listings and uses AI to apply when you enable automatic applications. You authorise us to use and send your profile and documents for those applications. Only share information you are entitled to use. You can pause automation at any time; applications already sent cannot be recalled.

We are not a landlord or letting agent. Listings can change, AI can make mistakes and rental providers may require extra steps. Check your information and application status. We do not guarantee uninterrupted service, a successful application, a viewing or a home. Landlords make their own decisions.

Plans and payments

Features, prices and allowances are shown on our pricing page and before checkout. Paid plans renew monthly until cancelled. Lifetime allowances do not reset with renewals or plan changes, and usage on other plans counts towards them. Technical and rental-provider restrictions apply. Plan-change charges and effective dates are shown before you confirm. We may pause paid features if payment fails.

For Paddle purchases, Paddle handles the sale and payment as merchant of record under its Buyer Terms. You authorise the recurring payment shown at checkout.

Ownership and fair use

Hesra’s software, branding and original content belong to us or our licensors. We grant you a limited, personal, non-exclusive, non-transferable right to use the service under these terms. All other rights are reserved. You keep ownership of your information and authorise us and our providers to process and send it as needed to provide the features you enable.

Do not resell access, copy or reverse engineer protected parts of Hesra, bypass security or allowances, create accounts to evade restrictions, impersonate others, submit false information or infringe others’ rights. Restrictions do not affect uses that the law expressly permits.

Protecting the service

We may investigate misuse and restrict, suspend or terminate access for material or repeated breaches, non-payment, reasonably suspected fraud, unlawful activity or security risks. We may act immediately where delay could cause harm or compromise an investigation. Notice and an opportunity to remedy a breach are provided where required by law. Termination does not erase amounts lawfully owed or claims already arising.

We do not undertake to disclose source code, security controls, internal assessments or other confidential operational information, except where legally required. Contact us if you dispute a restriction.

Changes to Hesra

We may change features, supported providers, allowances, pricing or these terms to develop the product, address costs or third-party changes, prevent abuse, or meet security and legal requirements. We may retire features or discontinue the service for these reasons. Future features and continued support for any particular rental portal are not promised.

For changes affecting an existing subscription, we provide the information, reasonable advance notice, agreement and termination rights required by law. Materially adverse changes are explained by email with their reason, effective date and applicable cancellation rights. Price increases apply to future billing periods. Urgent security or legal changes may take effect sooner where permitted. Refunds and other remedies apply where required by law or the payment provider’s terms.

Responsibility and disputes

We are not responsible for landlords’ independent decisions, incorrect information you supply or losses that were not reasonably foreseeable. No voluntary warranty of error-free operation, fitness for a particular purpose or rental outcomes is given. For business users only, to the extent lawful, we exclude indirect and consequential losses and cap total liability for the service at fees paid for it in the preceding three months. This does not cover fraud, deliberate misconduct or liability that cannot lawfully be limited.

Dutch law applies. Nothing in these terms removes mandatory consumer rights, our legally required standard of service, or your right to use the courts and authorities available under applicable law. Contact us below with questions or complaints. Choosing not to enforce a right immediately does not waive it. If a provision is unenforceable, the remaining terms continue so far as lawful.